Each month I will be responding to a question; chosen from a pool of some of
the most commonly asked ones that I have been asked over the years and
continue to be asked.
This month, I’d like to answer the following question:
How to help hotel staff become more aware
Training one’s hotel staff to be more aware of the needs and requirements of
customers who has any sort of disability is only to become more acute as
time marches on and why? Because we are dealing with a rapidly aging
population and with this comes the natural progression of our society
developing all kinds of various age related ailments and afflictions.
This is the first thing that hotel staff needs to be made aware of and the
sooner the better. This is the basis on which everything that is awareness
related is built on and I am going to give you some additional tips.
1. Awareness training – as mentioned above with the emphasis being placed
on staff knowing how to provide help to those in need.
2. For staff to be taught enough about each type of major disability ranging
from those with limited vision to those who are completely blind to those
requiring mobility assistance.
3. For staff to be taught that not every person with limited vision requires
the same type of assistance. That someone who is blind could be either
totally blind or have any amount of vision ranging from light perception to
being someone with a lot of functional vision.
4. That the same criteria would apply to other types of disabilities. So
for example; not everyone afflicted with diabetes has the same type of
requirements. A person afflicted with diabetes could be one who is also
blind, or someone who is wheelchair bound or someone with other additional
5. The important things to remember are:
Awareness means knowing how to assist and communicate and remembering that
once the differences in types of disabilities are identified and understood
the rest is not as difficult as you may think.
This is a great foundation to build on.