How to make your corner grocery more accessible

Hello =
everyone:

Each month I will be =
responding to a question; chosen from a pool of some of the most =
commonly asked ones that I have been asked over the years and continue =
to be asked.

This month, I’d like to =
answer the following question: 

How to make your corner grocery more =
accessible

Just in time to meet the =
restrictions of a pandemic.

By Donna =
J. Jodhan

 

Before you say no or turn thumbs down on these =
suggestions; consider these thoughts.

You can definitely increase your revenue and reduce =
both your internal and external costs and here’s how.

 

Take it from =
me!  I have been an accessibility awareness  consultant and =
advisor since 1998 and I continue to help companies to increase their =
revenues, reduce their costs, and reach hidden consumer =
markets!

 

A corner grocery establishment is always one where you =
can do good business and why?

Because =
it is the place that so many come to in a pinch or whenever they need to =
get things in a hurry. 

 

So with this =
in mind, let us concentrate on helping you to bring in more than just =
the regular type of customer.  I am referring to customers with =
special needs or one with a disability.

Here are some tips to get you =
started.

 

1. Make your front entrance easy to find and =
navigate.  It should be wide enough to accommodate wheelchairs and =
walkers and strollers.  In addition, make it easy to identify by =
having it stand out; put it in colours that are easy to help customers =
identify it. 

 

2. Make your =
sign clearly visible; locate it in a spot that is easy to find and =
identify.  Make your sign with background and foreground that give =
good contrast.  Make letters large enough to read and use fonts =
that are not too difficult to read.

 

3. Make =
aisles wide enough for wheelchairs, walkers, and for persons using =
canes.

 

4. Do not clutter shelves and arrange your items in =
such a way that are easy to find.  Make it easy to identify what is =
in each aisle.

 

5. Use =
colours that are easy to help customers distinguish floors from =
shelves.  That is, provide adequate contrast.

 

6. Place =
your check out counter in an easy to find location and provide adequate =
room for shoppers to check out.

 

7.  =
Make sure that your staff is trained to provide assistance whenever a =
customer with a disability requests it. 

 

8. Provide =
choices at check out time; that is, not just those self check out =
machines, but also cash registers manned by live =
persons.

 

This should be a good start.

 

 

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