How to make a train trip more accessible – looking past Covid

Hello everyone:
Each month I will be responding to a question; chosen from a pool of some of
the most commonly asked ones that I have been asked over the years and
continue to be asked.
This month, I’d like to answer the following question:
How to Make a train trip more accessible
Looking forward to when Covid is gone!
By Donna J. Jodhan

Before you say no or turn thumbs down on these suggestions; consider these
thoughts.
You can definitely increase your revenue and reduce both your internal and
external costs and here’s how.

Take it from me! I have been an accessibility awareness consultant and
advisor since 1998 and I continue to help companies to increase their
revenues, reduce their costs, and reach hidden consumer markets!

With a rapidly increasing aging population, all companies need to find ways
to accommodate the needs of seniors and those with a disability. There is
no getting away from it and we have a few pointers to help you make your
train trips more accessible and enjoyable.

1. Start at the beginning and make sure that it is easy for consumers to
make their trip arrangements. Be it online or by phone.

2. Make sure that your staff is well trained when it comes to being aware of
the needs and requirements of seniors and those with a disability.

3. Provide staff and services at the station to ensure that your consumers
are comfortable when it comes to knowing where to go in order to meet their
trains.

4. Ensure that staff is there to assist your consumers to board trains and
to find their seats with little difficulty.

5. Ensure that at the other end of the train trip you provide staff to
assist your consumers to find their way out of the station.

We hope that this helps to get you started.

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