Each month I will be responding to a question; chosen from a pool of some of
the most commonly asked ones that I have been asked over the years and
continue to be asked.
This month, I’d like to answer the following question:
How to make customer reps more aware
By Donna J. Jodhan
Before you say no or turn thumbs down on these suggestions; consider these
You can definitely increase your revenue and reduce both your internal and
external costs and here’s how.
* Your revenue will definitely improve if your customers are better trained
when it comes to learning and knowing how to deal with those customers who
have special needs. Nothing can be better than having a customer with a
special need that goes around telling others that the company they deal with
has customer reps who are very familiar and aware when it comes to their
knowledge and skills levels.
* Customer reps who are top trained are able to produce more results for you
because they are comfortable in what they say and how they say it.
* You can reduce both your internal and external costs because you would not
need to spend as much money on training in the rudiments of customer
* You can develop manuals that provide guidance on how customer reps become
Take it from me! I have been an accessibility awareness consultant and
advisor since 1998 and I continue to help companies to increase their
revenues, reduce their costs, and reach hidden consumer markets!