Each month I will be responding to a question; chosen from a pool of some of
the most commonly asked ones that I have been asked over the years and
continue to be asked.
This month, I’d like to answer the following question:
How to make your hotel lobby more accessible.
I guarantee you that following the strategies below will definitely help you
to attract more customers and increase your revenues.
You may be thinking that this is going to be quite a chore for you but
believe me when I tell you that it is not nearly as difficult as you may
think. The trick here is to keep it super simple and all will be well. I
have some tips to get you started.
1. Make sure that it is easy to access your hotel lobby from the outside.
Provide wheelchair ramps and doors that are easy to open. A door that
opens automatically, stays open long enough, and one that wheelchairs can
travel through easily.
2. Make sure that if you have carpets inside the doors that they are
securely fastened down so that no one can trip over them. These carpets
should be void of materials that are slippery. Think of those using canes,
wheelchairs, and walkers.
3. Yourservice/reception desk should either be straight ahead of the door
or very easy to find. In short, as close to the entrance as you can have
4. If you have tiles on your floor then make sure that they are free of
being slippery and that they are in colours that are easy to see.
5. Make sure that hallways are easy to distinguish, and that walls are
painted in colours that enable persons to easily identify them.
6. Make sure that elevators are easy to find and that their doors are also
7. You need to ensure that couches, sofas, and chairs and tables in the
waiting area are also easy to find. Chairs need to be suitable enough for
ease of comfort. Tables need to be at a reasonable height; not too low and
not too high.
This should be a good start for you.