Each month I will be responding to a question; chosen from a pool of some of
the most commonly asked ones that I have been asked over the years and
continue to be asked.
This month, I’d like to answer the following question:
How to make supermarkets more accessible?
My response to this is as follows:
When you think of making your supermarket more accessible, you need to think
of making it accessible to all persons no matter what and in doing so, you
will attract not only those customers that are disabled, but everyone on the
whole. So here goes.
1. Make sure that your supermarket is well lit and that bright lights are
placed in strategic places. By doing this, you will ensure that persons who
can see will be able to see what they are buying. Bright lights sure make a
difference; especially so in the produce, meat, and frozen section aisles.
2. Aisles should be wide enough to accommodate walkers, wheelchairs, and
more than 1 person; especially for those who are accompanied by either a
friend or family member.
3. Shelves should be arranged in such a way that it is easy to reach items.
Especially so for those using walkers and wheelchairs.
4. Items should be arranged in such a ways so as to be easily identified.
They should also be arranged in such a way that it is easy to find.
Example, all snacks should be in one aisle and not bundled with other items
in another aisle; with other types of foods.
5. Staff should be trained to be helpful, accommodating, and informative.
They should be trained as to how to be helpful to those customers who are
That’s it for me this month and I hope you find these hints useful.